Refund & Returns Policy

Returned items must comply with our returns policy:

• Items must be returned unworn, undamaged and unused, with all tags attached and the original packaging included.

• Footwear and accessories must be returned with the original branded boxes and dust bags, where provided, and placed inside a protective outer box for shipping.

• When trying on footwear, please take care not to mark the soles or damage the shoe box.

• If an item has a Luxury Max security tag or brand tag attached, it must be returned with the tag in its original position.

• Beauty and cosmetic products must be returned unopened and unused, with the seals of any packaging still intact.

• Hosiery, lingerie and swimwear items must be returned with the hygiene seals attached and in unopened and undamaged product packaging, where applicable.

• Lingerie and swimwear must only be tried on over your own undergarments. We will not accept any returns that have been worn or are soiled.

• Due to the nature of face masks, we will not be able to accept returns unless the item is damaged or faulty when delivered to you.

• Jewellery must be returned in the same condition it arrived in, including all branded packaging and documents provided with it.

Please take care when trying on your purchases and return them in the same condition you received them. Any returns that do not meet our policy will not be accepted.

If you processed your order through guest checkout please contact our friendly Customer Service to start your return. To return or cancel an item that has been made to your specifications, please view our ‘Customised Items’ section below for further information.

Once the return has been received and accepted by our partner, your refund will be completed via the original payment method, excluding the delivery costs. If you paid sales tax in the original purchase price, this will also be included in your refund. We’ll keep you updated every step of the way. You can follow the return of your package with our courier using the tracking number on your Returns Label, or you can check the status in My Account under Orders & Returns.

If you are eligible, we may be able to issue your refund as Luxury Max credit if you prefer; the amount will effortlessly apply at checkout the next time you shop with us.